top of page

blackcatsupplements.com

SHIPPING & RETURNS

SHIPPING POLICY

 Order Processing:

  • All orders are typically processed within 1-2 business days, excluding weekends and holidays.

  • You will receive an email confirmation once your order has been successfully processed and is ready for shipment.

Shipping Methods:

  • We offer various shipping options at checkout, allowing you to choose the most convenient and cost-effective method for your needs.

  • Shipping rates and estimated delivery times will be displayed during the checkout process.

Shipping Costs:

  • Shipping costs are calculated based on the weight, size, and destination of your order.

  • Free shipping may be available for orders that meet a specific purchase threshold, which will be indicated at checkout.

Tracking Information:

  • Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

Delivery Times:

  • Estimated delivery times will be provided during checkout. Please note that these times are approximate and may vary based on your location and shipping method.

Order Status:

  • You can check the status of your order at any time by logging into your account on our website.

Shipping Delays:

  • While we strive to meet all estimated delivery times, please understand that unforeseen circumstances such as weather, carrier delays, or other issues may occasionally impact delivery times. We appreciate your patience in such cases.

Address Accuracy:

  • It is essential to provide accurate shipping information during checkout. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses.

Returns and Exchanges:

  • For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

If you have any questions or need assistance with your order, please don't hesitate to contact our customer support team.

RETURN & EXCHANGE POLICY

Eligibility:

  • To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags and packaging intact.

Timeframe:

  • You have 7 days from the date of delivery to initiate a return or exchange.

Process:

  • To request a return or exchange, please contact our customer support team to obtain a Return Authorization (RA) number.

  • Once you have received your RA number, follow the provided instructions for returning your item(s).

Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

  • We recommend using a trackable shipping method to ensure your return is received and processed.

Refunds and Exchanges:

  • Refunds will be issued to the original payment method within 14 business days after we receive and inspect the returned item(s).

  • Exchanges will be processed promptly, and replacement items will be shipped to you following the same shipping method you originally selected.

Non-Returnable Items:

  • Certain items, such as personalized or customized products, may not be eligible for returns or exchanges. Please check the product description for details.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund.

Restocking Fees:

  • We do not charge restocking fees for eligible returns or exchanges.

Questions and Assistance:

  • If you have any questions or need assistance with your return or exchange, please don't hesitate to reach out to our dedicated customer support team.

Please note that by making a purchase From Black Cat Nutrition LLC  you agree to adhere to this Return & Exchange Policy. We appreciate your trust in us and are committed to providing a smooth and hassle-free shopping experience.

bottom of page